Refund and Returns Policy

This is a sample page.

Overview

Under Indian consumer protection law, the right to return or refund goods generally falls under the Consumer Protection Act, 2019. Here’s a summary of the situation based on your query:

Return Policy:
- Consumers have the right to return goods within a specified period (usually 7 to 15 days depending on the retailer or platform).
- Some businesses require customers to make a video when unboxing the parcel to ensure that the product is intact and hasn’t been tampered with, which is an added protection for the seller.
Two-Day Return Window:
- A 2-day return window is shorter than the general norm, but businesses can set their own policies within reason. However, such a short time frame should be clearly mentioned in the return policy at the time of purchase.
Assessment of Return Request:
- The seller has the right to check if the return request is valid, based on the condition of the product, the reason for return, and the return policy terms. Common grounds for rejecting returns include used or damaged items, products not in original packaging, or items falling under non-returnable categories (like perishable goods).
Legal Standpoint:
- According to Indian law, the seller must provide clear and reasonable return policies and communicate them to the consumer.
- If a seller refuses a refund or return that seems unjust or violates their own return policy, the consumer has the right to file a complaint with the consumer court or with the relevant consumer forum under the Consumer Protection Act.

So, while it’s legal for a seller to request a video recording while opening the package and to limit returns to a two-day window, the seller must still adhere to the terms disclosed at the time of purchase. If you feel that the return process is unfair or that you’re being denied a refund in violation of the terms, you can pursue legal action or file a complaint with the consumer protection authorities..

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.